Contact Us
We're here to help with any questions about your training plan
Digital service - all support provided online
Get help via email - we typically respond within 24-48 hours
support@pacetri.comUse the form on this page for detailed inquiries
Best for technical issues or detailed questions
Email: 24-48 hours
Contact Form: 24-48 hours
Technical Issues: Priority response
General Questions: Standard response
Check our FAQ for quick answers
Include your account email in support requests
Be specific about technical issues
Remember: All sales are final (no refunds)
How do I get my training plan?
After completing your assessment and payment, your personalized plan will be generated immediately and available in your dashboard.
Can I get a refund?
No, all sales are final. We operate a strict no-refund policy for our digital training plans. Please review carefully before purchasing.
Can I modify my training plan?
Yes! You can adjust workout intensities, mark sessions as complete, and add personal notes to customize your experience within the platform.
What if I have technical issues?
Contact us immediately at support@pacetri.com for technical issues. We prioritize technical support to ensure you can access your purchased content.
Is this personal coaching?
No, PaceTri provides AI-generated training plans, not personal coaching. The plans are personalized but automated based on your assessment.
Can I download my plan?
You can view and print your training plan from your dashboard. We recommend saving or printing important information for your records.